PRIVACY POLICY

Last Updated: April 2, 2026

At Warm Wise Solutions (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, request a quote, or participate in our referral program.

1. Information We Collect

We may collect and process the following data about you:

• Identity Data: First name, last name, and title.

• Contact Data: Billing address, installation address, email address, and telephone numbers.

• Property Data: Information regarding your property type, roof size, current energy usage, monthly bills, and photographs taken during site surveys.

• Referral Data: If you participate in our referral program, we collect your preferred payment/reward method, as well as the name, phone number, email, and location of the person you are referring (provided you have their consent to share this information).

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

2. How We Use Your Information

We use the information we collect in the following ways:

Purpose/Activity	Type of Data	Lawful Basis for Processing
To provide a solar installation quote or proposal	Identity, Contact, Property	Performance of a contract / Legitimate interests
To carry out property surveys and installations	Identity, Contact, Property	Performance of a contract
To process referral rewards and contact referred individuals	Identity, Contact, Referral	Consent / Legitimate interests
To register your system for MCS Certification and warranties	Identity, Contact, Property	Legal obligation / Performance of a contract
To improve our website, services, and customer experiences	Technical, Usage	Legitimate interests

3. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Accreditation & Certification Bodies: Such as the Microgeneration Certification Scheme (MCS) to register your installation and ensure your eligibility for the Smart Export Guarantee (SEG).

• Service Providers: Subcontractors, scaffolding companies, or electrical partners necessary to complete your installation.

• Legal Obligations: If we are under a duty to disclose or share your personal data to comply with any legal obligation or regulatory request.

4. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or warranty requirements. Generally, customer data related to installations is kept for the duration of the system’s warranty period.

5. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.

• Request correction of the personal data that we hold about you.

• Request erasure of your personal data.

• Object to processing of your personal data where we are relying on a legitimate interest.

• Request restriction of processing of your personal data.

• Request the transfer of your personal data to you or to a third party.

• Withdraw consent at any time where we are relying on consent to process your personal data.

6. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Company Name: Warm Wise Solutions

• Email Address: info@warmwisesolutions.co.uk

• Phone Number: 01215171060